Delivery & Returns

DELIVERY

We offer a next working day service as standard for all UK Deliveries.
This is provided by DPD NEXT DAY and offers a next working day service with 99% coverage of the UK. For certain areas and certain occasions we may use Royal Mail Special Delivery.

Orders placed before 1pm Monday to Thursday should be delivered the next day (excluding Bank Holidays). Orders placed by 1pm on a Friday will be delivered the following Monday and any orders placed after 1pm Friday and over the weekend will be delivered on Tuesday. Certain areas of the UK may take longer.

Remember that all deliveries must be signed for, so please select an appropriate delivery address.

If you are ordering from a European country we use the DPD CLASSIC service, this can take up to 7 working days. This is of course dependent on payment and stock availability.

Due to Barbour's distribution regulations Barbour products are only available to customers in the UK.

Unfortunately we cannot deliver to forwarding addresses or drop boxes as we need to track our items until their final destination.

How much is delivery?
We charge

£4.95 delivery for UK packages

£10.00 for NON MAINLAND packages.

£15.00 for EUROPEAN packages.

UK NON MAINLAND orders include the Channel Islands, Northern Ireland, the Scottish Isles, the Isle of Man and the Scilly Isles.

EUROPEAN orders include Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Republic of Ireland and Switzerland.

Customs and Import Taxes.

Any items outside of the EU may have to pay customs and import taxes when the parcel reaches its destination. These charges must be paid by the recipient of the parcel. Unfortunately we have no control on the charges and we do not know what they will be. Customs policies vary from country to country so we suggest that you check with your local customs office, this way you will have a rough idea what your charges will be.

RETURNS

If you are not completely satisfied with your purchase, please follow these simple steps to return the item.

• The item or items must be returned to us in their original condition complete with labels still attached within 14 days of receipt
• Please e-mail us at info@pavilionclothing.com and advise us of the item you will be returning.
• Package the item securely and please include a copy of the original invoice or alternatively the order reference number and your name and address. (If you do not include this information there could be a delay in your refund being processed.)
• Post the item using a delivery service that insures the full value of the goods and requires a signature upon delivery – e.g. Royal Mail Special Delivery or Royal Mail Recorded Delivery.
• Send the item to: Pavilion Clothing, 3 Wharton Street, Cardiff, CF10 1AG
• After satisfactory inspection of your returned items we will issue a refund for the goods on receipt. Refund timescales vary depending on method of payment – please allow 10 working days for the refund to appear on your statement.
• If you want to exchange an item, please return the item for a refund and re-order through the site.
• If you have any queries about returning an item or items please contact info@pavilionclothing.com

Who pays for return postage?
You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you MINUS our original delivery cost and will not reimburse the cost of you returning the item to us.

You will find more information about Delivery and Returns on our FAQ page.